Frequently asked questions

Four separate lines: custom packaging boxes, book and publication printing, music packaging and merchandise and fine art and specialty printing.

Submit the inquiry form with the item, quantity and target date. We reply with a written quotation. We do not publish a price list, and no price on this site should be assumed from another product line.

Currency, Incoterms, payment terms and validity are stated in each written quotation. They are not fixed on this website. Please tell us your destination country so the quotation reflects the right requirements.

For music packaging and merchandise (Line C), indicative minimums by process are: digital short run 50–100 pcs, offset 500–1000 pcs, gift boxes 200–300 pcs, acrylic / metal items 300–500 pcs, and vinyl pressing from 300 sets (lathe-cut short runs from 50 sets). Minimums for Lines A, B and D are confirmed per project in the written quotation.

Line C typical production lead time is 3–20 days depending on process: digital short runs 3–5 days, offset runs 7–12 days, gift boxes with tooling and hand assembly 15–20 days. Peak season and expedited schedules are confirmed in writing. Lead times for Lines A, B and D are confirmed per project.

PDF/X-4 preferred, CMYK with Pantone references for spot colours, images at 300 dpi or higher, 3 mm bleed on all sides (5 mm for die-cut shapes, 8–10 mm for gift-box wrap layouts), fonts embedded or outlined, and die-lines on a separate spot-colour layer. We provide a prepress check before production.

Yes. Structural white samples, digital proofs and press proofs are available depending on the process. Sampling steps, charges and whether they are credited against an order are stated in the written quotation.

For Line C, the signed proof is the reference: colour difference within ΔE 2.0 for proofs, ΔE 3.0 within a production batch and ΔE 5.0 across batches. Registration tolerance is within 0.1 mm and die-cut position within ±0.3 mm. Inspection follows GB/T 2828.1 general level II with AQL 2.5 for major and AQL 4.0 for minor visual defects.

Yes, we serve customers in the United States and Western Europe. Export packing, documentation and shipping terms are agreed in the written quotation. For EU destinations we can discuss FSC-certified paper options and REACH / PPWR requirements where relevant.

Li Xinyu (李新宇) is the single business contact and owns the first response, within 24 business hours. You can also reach the same number by phone, WhatsApp or WeChat: +86 139 1181 6283.

Please share a download link in the message field instead of attaching files. We do not accept executable attachments, and we recommend removing any third-party personal data from shared files.